Privacy Policy

Last Updated: 11/18/2023

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This Privacy Policy describes how Hex Termina collects, uses, and discloses your personal information when you visit, use our services, make a purchase from hextermina.com, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on the Site, and we will update the 'Last updated' date. We will also comply with any steps required by applicable law when making these changes.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from various sources. The information we collect and its use depends on how you interact with us. In addition to specific uses mentioned, this information helps us to communicate with you, provide the Services, comply with legal obligations, and protect our and our users' rights.

What Personal Information We Collect

The personal information we collect depends on your interaction with our Site and Services. This includes basic contact details, order information, account information, shopping information, customer support information, and any information you directly submit to us.

Information We Collect Through Cookies

We automatically collect certain information, termed 'Usage Data', about your interaction with the Services using cookies and similar technologies. This includes device, browser information, IP address, and other details about your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, like vendors and service providers. This includes companies supporting our Site and Services, payment processors, and others who collect information on our behalf.

How We Use Your Personal Information

We use your personal information to provide products and services, for marketing and advertising, for security and fraud prevention, and to communicate with you. This helps us to detect or take action against fraudulent or illegal activities, and improve our Services.

Cookies Policy

Our Site uses Cookies to improve user experience, for analytics, and to understand user interaction with the Services. You can choose to remove or reject Cookies through your browser settings, but this may impact the functionality of the Services.

How We Disclose Personal Information

We may disclose your personal information to third parties under certain circumstances, in accordance with this Privacy Policy. This includes sharing with vendors, business partners, or in response to legal requirements.

User Rights and Choices

Depending on your location, you have various rights regarding your personal information, like access, deletion, correction, and managing communication preferences. We will not discriminate against you for exercising these rights.

International Users

We may transfer, store, and process your personal information outside your country, including the United States. We comply with international data transfer regulations to ensure the protection of your information.

shipping

Ready-to-ship orders take 2-4 business days to be fulfilled, while pre-orders may take a few weeks.

Customers receive tracking information via email once their packages have been shipped. All orders are shipped from the U.S.

international orders

Depending on your country's import regulations, you may be required to pay additional duties and taxes when your package arrives at customs.

We are not responsible for any of these extra fees or delays caused by the authorities

Customer Support

If you need assistance with your order, please contact support@hextermina.com and include your order number in the email subject line. We’ll be happy to assist you

Click here for our Privacy Policy

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shipping

Ready-to-ship orders take 2-4 business days to be fulfilled,

while pre-orders may take a few weeks. Customers receive tracking information via email once their packages have been shipped. All orders are shipped from the U.S.